Aspire Media Group is recruiting for a Customer Support Position within Jobg8
Job Overview
- Assist with incoming queries in relation to our services from both a commercial and technical perspective
- Setting up jobs feeds to publish jobs in our network and to send our jobs to other partners
- Perform quality checks and amend customers set up to optimise performance in line with commercial requirements and contacting customers to resolve issues discovered
- Source new business leads for Account Managers to contact
- Proactively recommend and where necessary implement ideas to improve to customer experience
- Actively improve technical knowledge to reduce reliance on IT Development Team
- Assisting colleagues when required
Your Skills
Essential
- Excellent written and verbal communication
- Ability to prioritize tasks, balance workload and manage your time
- IT knowledge – Microsoft Office, Typing (c. 40+ wpm)
- Confident using telephone, email and online video meeting software i.e.TEAMS/Zoom
- Integrity, maturity and a team mentality
- Positive attitude
- Confidence communicating with customers on the telephone, video call and email
- English to Business Level
Desirable
- Other languages – especially German, Dutch, French
- An interest in technology and websites
- Recruitment Industry knowledge
- Understanding of the Job board industry
Personal Specification
- A quality focused individual
- Confident
- Can do attitude who likes assisting colleagues and customers
- Excellent time management and planning skills
- Likes working in a busy office environment
Lists may not be exhaustive and other additional duties may be required for the role
Training
Training will be given.
Career Progression
This is a fantastic opportunity for the right person to use the role as a stepping stone into our Account Management or IT Development Teams
Working Hours
8.30am – 5.30pm or 9am – 6pm
Our Office
Our HQ is just outside the village of Tiptree. We have free parking. Chargeable (£) EV Point available. This role is 100% office based.